Impact assessment of Integrated Truck Workshop Services
Evaluating the effectiveness of a pilot training program for truck garage owners and mechanics on diagnostics and equipment use in selected Indian regions.
.png)
Overview: This research assessed the Integrated Truck Workshop Services pilot program’s influence on garage owners' and mechanics' knowledge, business operations, and customer reputation.
Context: The study focused on workshops in Salem/Namakkal and Jaipur, engaging experienced mechanics turned business owners to evaluate diagnostics training efficacy and co-branding impacts.
Approach: Qualitative interviews captured participants’ experiences before, during, and after ITWS program participation, noting operational and reputational changes.
Insights: The program improved workshop reputation among customers and truck owners, enhanced operational efficiency, and highlighted valued program features. These insights inform future improvements and scaling strategies for ITWS.